Good Games TCG does not accept change of mind returns. If your purchase was from our retail stores, please contact the store directly. If you have any concerns regarding your purchase, please contact us. We don’t guarantee that we will receive your returned item.At Good Games, we want our customers to be completely satisfied with their purchases. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Shipping for Defective Goods will be reimbursed on receipt of the returned goods.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. Once your item has been shipped, please send a receipt including the tracking information for the returned item as well as the cost of shipping. If you are returning Defective Goods, we will reimburse the cost of tracked shipping to you. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should send your product either in person or via mail to: If you need to exchange it for the same item, send us an email at and send your item either in person of via post to: In the case of TCG Singles, we only replace or refund cards if they arrived in a different grade or treatment than was specified. We only replace or refund items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted.
If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 14 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Unfortunately, Gift cards are non-refundable.ĭue to the ever-changing nature of the TCG Singles market, trading card singles are also non-refundable. We may also not accept returns for sanitary reasons. Perishable goods such as food and drink cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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